Katapult Reviews

23,080  •  Excellent
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Nice company

I called Katapult twice for different issues I had. The first time was to change the delivery address. They were very polite and told me just what I had to do. Usually, I have to send a copy of my ID when I change the delivery address that is different from the billing address. With Katapult I had to send them a copy of my ID to do the opposite. The next time I called them was for billing. I had to change my billing date. Again customer service was very polite and helpful. I get paid monthly, but my payments are due every 2 weeks. I couldn't change that, but I was told I could make double payments, so I only have to pay once a month. This is my first lease with Katapult. I'm going to try and pay this lease off as soon as possible. If everything goes as smoothly as it's going now, I'm hoping to do another lease.

Date of experience: April 18, 2024

Reply from Katapult

Hello, Beverly,

Thank you for contacting Katapult. We appreciate the time you took to share your feedback. We value your business, and it is important to us each interaction leaves you feeling as so! Feel free to contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 4 out of 5 stars

It was great because I did get approved…

It was great because I did get approved it didn’t take a long time & shipment was in a fast amount of time overall they provided what I needed at that time thanks again

Date of experience: April 14, 2024

Reply from Katapult

Hello, Tiffany,


Thank you for contacting Katapult. We are excited that you have trusted us to finance your purchase. We appreciate you sharing your experience with our program. Katapult holds true to payment options that work for you. We appreciate your business.

Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

The easy application process and quick…

The easy application process and quick approval. I was able to search and find every item with ease and checkout was very simple. Highly recommend!

Date of experience: April 17, 2024

Reply from Katapult

Hello, Jamal,

Thank you for contacting Katapult. We are so happy you chose Katapult as your financing option for your purchase and the process was easy for you to complete. Welcome to Katapult.
Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

What I love about the Katapult company…

What I love about the Katapult company or app is the convenient and easy way it was able to set up and navigate. Also, the customer service representatives were great! Very helpful and knowledgeable of everything about the app! Love it!

Date of experience: April 11, 2024

Reply from Katapult

Hello, Tracey Locke,

Thank you for contacting Katapult. We are so happy you chose Katapult as your financing option for your purchase and the process was easy for you to complete. Welcome to Katapult.
Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

Modern KATAPULT! Not a medieval leasing company

Wow quick response, checkout and fast delivery of items. Application process was simple and painless!! Thank you KATAPULT!! Now I can enjoy my new sofa and bed.

Date of experience: April 10, 2024

Reply from Katapult

Hello, Frances,

Thank you for contacting Katapult. We are so happy you chose Katapult as your financing option for your purchase. Katapult is delighted that the service you received was speedy and the process easy for you to complete. Glad to have you as our customer. Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

It was easy to order and to get payment…

It was easy to order and to get payment plan just put it together,fast delivery to.

Date of experience: April 18, 2024

Reply from Katapult

Hi, Dawn Witcop,

Thank you for contacting Katapult. We are so happy you chose Katapult as your financing option for your purchase. Katapult is delighted that the service you received was speedy and the process easy for you to complete. Glad to have you as our customer. Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

Quick and easy

Quick and easy, costumer service very helpful with making sure I completed purchase, terms are very easy was able to purchase what I wanted

Date of experience: April 16, 2024

Reply from Katapult

Hi, Anita,

Thank you for contacting Katapult. We are so happy you chose Katapult as your financing option for your purchase. Katapult is delighted that the service you received was speedy and the process easy for you to complete. Glad to have you as our customer. Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

Customer service is great had a issue…

Customer service is great had a issue with payment but it was easy and fast

Date of experience: April 15, 2024

Reply from Katapult

Hi, Troy,

Thank you for contacting Katapult. We appreciate the time you took to share your feedback. We value your business, and it is important to us each interaction leaves you feeling as so! Feel free to contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

Katapult help me purchase my living…

Katapult help me purchase my living room set when I thought I couldn’t. They gave me an opportunity that I couldn’t on my own. I’m so grateful for there help !!!!

Date of experience: April 16, 2024

Reply from Katapult

Hi, Jose,

Thank you for contacting Katapult. We are excited that you have trusted us to finance your purchase. Katapult is committed to providing payment options that work for you and doesn't break the bank. No hoops with Katapult! We are privileged to have you as our customer. Thank you for your business! Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

This was awesome from the start

This was awesome from the start! Katapult allowed me to purchase everything at one time making this affordable and easy. I was able to complete my order online making the experience easier than I thought.

Date of experience: April 08, 2024

Reply from Katapult

Hi Pamela!

Thank you for contacting Katapult. We appreciate the time you took to share your feedback. We value your business, and it is important to us each interaction leaves you feeling as so!

Feel free to contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Kind Regards,
Katapult Customer Relations

Rated 5 out of 5 stars

Very friendly customer service and was…

Very friendly customer service and was very understanding with my problems and help me fix it.

Date of experience: April 18, 2024

Reply from Katapult

Hi, Destiny,

Thank you for contacting Katapult. We appreciate the time you took to share your feedback. We value your business, and it is important to us each interaction leaves you feeling as so! Feel free to contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 1 out of 5 stars

The virtual card didn’t work

The virtual card didn’t work. I made you aware immediately. Today is day 7. My first payment hasn’t been refunded. I’ve now been charged a second payment. Your customer service tells me I can’t cancel the Best Buy order because you are waiting on fund to be returned for a card purchase that was denied !?

Date of experience: April 18, 2024

Reply from Katapult

Hello, Rick,

Thank you for contacting Katapult. We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

They gave me a chance to get things …

They gave me a chance to get things I needed instead of refusing me I appreciate it so much I will make my payments weekly and be a good client

Date of experience: April 09, 2024

Reply from Katapult

Hello Tammy!

Thank you for contacting Katapult. We are excited that you have trusted us to finance your purchase. Katapult is committed to providing payment options that work for you and doesn't break the bank. With our 60 second application, we were able to assist you with your purchase. No hoops with Katapult! We are privileged to have you as our customer. Thank you for your business!

Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,

Katapult Customer Relations

Rated 5 out of 5 stars

A Big Thank You!

For people like me with bad personal credit trying to get small businesses up and running this process is perfect. From start to finish, the process was amazing. Thank you

Date of experience: April 10, 2024

Reply from Katapult

Hi, Tonya,

Thank you for contacting Katapult. We are excited that you have trusted us to finance your purchase. Katapult is committed to providing payment options that work for you and doesn't break the bank. No hoops with Katapult! We are privileged to have you as our customer. Thank you for your business! Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 1 out of 5 stars

I placed an order with Wayfair and the…

I placed an order with Wayfair and the order has been missing for a week and a half. FedEX says the order went back to Wayfair and Wayfair says that they cannot do ANYTHING until 4 days pass by. Katapult paid for this order and should be keeping tabs on what is going on with the order. Apparently, they are not because they were like your payment is due, which I will pay, because I cannot cancel until 4 days have passed....

Date of experience: April 14, 2024

Reply from Katapult

Hi, Katina,

Thank you for contacting Katapult. We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

Easy

Easy to find what I was looking for. And affordable payments

Date of experience: April 18, 2024

Rated 1 out of 5 stars

I ordered a game table for my…

I ordered a game table for my daughter’s through Wayfair using Katapult. Apparently the order didn’t go all the through (even tho katapult took the initial payment from me). I didn’t think about it because again, they took my payment and now they are sold out of the game table and I have a very sad 9 year old

Date of experience: April 18, 2024

Reply from Katapult

Hello, Brooke,

Thank you for contacting Katapult. We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

This is my first time using Katapult…

This is my first time using Katapult and I am very happy. I make my first installment payment next week! I have not been able to do any financing in years, so I am glad to be able to begin a history now.

Date of experience: April 09, 2024

Reply from Katapult

Hi, Mallorie,

Thank you for contacting Katapult. We are excited that you have trusted us to finance your purchase. Katapult is committed to providing payment options that work for you and doesn't break the bank. No hoops with Katapult! We are privileged to have you as our customer. Thank you for your business! Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations

Rated 5 out of 5 stars

Katapult is a major help in times of financial stress.

Katapult has helped with the purchase of some much needed tires for my vehicle. It’s easy to apply and be approved almost immediately!

Date of experience: April 06, 2024

Reply from Katapult

Hello, Charles,

Thank you for contacting Katapult. We are so happy you chose Katapult as your financing option for your purchase and the process was easy for you to complete. Welcome to Katapult.
Please contact us via our chat service online at www.katapult.com; or at (833)-KATAPULT (528-2785), if you wish to speak with a live agent.

Thank You,
Katapult Customer Relations